RESERVATIONS / BOOKINGS

Apartmentsholiday.com accepts requests only through correctly filled in forms on our site. All questions regarding confirmations, services details, cancellations must be made by e-mail or fax, in writing . With making a reservation the prospective customer agrees to conclude a contract according to the (here available) conditions and will be called from here on client. By sending back a confirmation of booking by apartmentsholiday.com by e-mail, fax or mail a valid contract is made. The client has to verify that all the dates in the confirmation email are correct and to notify to apartmentsholiday.com. within three days of any possible changes. Failure to notify us within this period will mean, that the client accepts the reservation as stated. The correction of mistakes due to typing or calculation errors is reserved. The client is the sole responsible to all obligations, which could follow the contract and will be responsible for all the persons included in his/her reservation.

HOUSINGS:

If nevertheless you as a user send to apartmentsholiday.com. a request of a booking and the housing is already booked out we will inform you immediately with the alternatives available. If it is decided not to accept any of them, all the personal information, will be erased immediately.

SPECIFIC CONDITIONS FOR RESERVATIONS:

Usually it takes 1-3 days to confirm a customer's reservation depending on conditions like the number of requests received per day, the availability of the apartment at the time of receiving his/her request and the receipt of the prepayment in our bank account. The reservation becomes effective the moment that apartmentsholiday.com. receive the money, in case of bank transfer, the fax receipt of the wire transfer.

RATES:

Additional charges accommodations:
Usually our rates for renting do not include additional charges like telephone (water, gas electricity..), unless otherwise noted. These additional charges are to be paid to the owner or guardian of the domicile. Please make yourself fully familiar with any additional charges if they are stated on the web page.

PAYMENT:

Accommodations:
apartmentsholiday.com will send you the booking confirmation, as soon as they receive the pre-payment by bank transfer (or the fax copy of the wire transfer as a proof) or after having charged your credit card for the amount of the prepayment. The outstanding amount must be paid in cash directly to the owner on arrival.

METHODS OF PAYMENT:

We accept payment by credit cards through PAYPAL services (Visa, EuroCard/MasterCard, American Express ) and by bank transfer. Customers must pay all bank commissions. It is very important to send us the receipt of the wire transfer (with your name, passport nr., complete address, telephone and email address) by fax. We can only reserve the accommodation after we have received this fax.
Security of payments made by credit cards. Secure online payment with PAYPAL services.We will send you a confirmation email for the accommodation on receipt of the prepayment.

CONFIRMATION:

All requests will be answered in 24 hours after the request is made except over the weekend. Our offices are open Monday - Friday 09:00-22:00. Apartmentsholiday.com will only accept requests that are filled in correctly through our site, form cancellations must be made by e-mail or fax to the manager. Please note that our conditions for cancellation differ depending on when the cancellation is made. Cancellations of short-time rentals: Usually, our conditions for the cancellation of an accommodation depend on when the client cancels the reservation.

CANCELLATION:

70 or more days before arrival: Full refund of the prepayment. 46 until 69 days before arrival: 50% refund of the prepayment 45 days before arrival or less: There is no refund. Changes of bookings:
To change a booking, it is necessary first to cancel the one you want to change and then to make the new one.

CHECK IN / CHECK OUT:

If you have booked an accommodation you should go directly to the address indicated in the accommodation confirmation received by apartmentsholiday.com The contact person will do the check in, the check out and hands you the keys. Check in time is between 14:00 and 20:00. In case of delay the contact person has to be advised immediately. Check out must be before 10:00. In case of a delay in the occupation of the accommodation, or in case of an unanticipated departure, there will not be any change of the total rental price.
On arrival to the accommodation, please give a copy of your identity papers to the contact person for legal prescribed registration. The contact person of the domicile has the right to refuse admittance guests who do not present identity papers. It is not permitted to stay in the accommodation with persons other than those mentioned on the booking form or those who are with you on arrival. Any change of persons during the stay is strictly forbidden, except when prior to arrival permission, has been asked of the contact person and granted by him. Furthermore it is not permitted to stay in the accommodation with more people than mentioned in the booking confirmation. In such cases the landlord has the right to ask you to vacate the premises immediately.

DURING THE STAY:

You will have to treat the accommodation you are renting out and all of the equipment that belongs to the accommodation with care. Possible rules of the accommodation and its environment have to be respected in all moments and you will also have to respect the neighbours. If there is any damage done to the accommodation or to the equipment in it, it has to be communicated immediately to the contact person. You will be held responsible for any damage of the accommodation or the equipment, done by you or one of your travel passengers.

DOMESTIC ANIMALS:

Bring along domestic animals normally is not permitted in all accommodations. In certain cases (blind dogs, pets for psychological disturbed children, etc.) it is possible to give special permissions. Please inquire prior to reservation if you may bring along the animal.

DESCRIPTIONS OF ACCOMMODATION:

All information regarding the accommodation, including the photos and prices is provided by the property owner. Apartmentsholiday.com does its very best to verify this information and keep it up to date, but apartmentsholiday.com can never be held liable for the content in the descriptions of the accommodation

RESPONSIBILITY:

Apartmentsholiday.com acts as an agent for private accommodation owners. Therefore Apartmentsholiday.com can never be responsible for delays, accidents, losses, changes of schedules and rates, damages, etc. (neither for persons nor for objects), that may occur in any of its suppliers services.
Apartmentsholiday.com are not responsible for:
- errors, omissions, or misspelled words misrepresentation by third parties
- personal damages or injuries incurred while staying in one of the accommodations of this Web site
- disputes between a consumer and a third party
- content of external links you will find on our website
The service of apartmentsholiday.com. end with the preparation and with issuing of the documents of your booking. This can be by email, fax. www.apartmentsholiday.com can never be held liable for its content. The responsibility of apartmentsholiday.com is limited to the total amount of the services paid for.